Dr. Vesna Cado – Co-founder, Chief Experience Officer and Researcher
Dr. Cado, is a co-founder and managing partner at the first private eye hospital: “Sistina Oftalmologija” in the country, for more than 11 years. She is a passionate researcher transforming the latest academic research into best practise strategies. She has established and lead the first of a kind Office of Patient Experience in the region and established a PLX Academy as research and Innovative centre for education in healthcare management. She has a Master’s degree (MPPM) at the University of Pittsburgh,USA, and holds a Doctorate at the International University of Monaco with special interest on consumer experiences and communication in luxury healthcare. She combines academic research and managerial practice in healthcare to support growth in her personal and professional career.
She stands behind the moto “Knowledge is power”. She believes that research activities conducted in close link to business community boost innovation, ensure corporate social responsibility and business sustainable development. She was published in Journal of BusinessResearch, and her work was presented at IRMBAM IPAG Business School in France, as well as healthcare conferences in Nice, Barcelona, Zurich, Monaco. In the peak of the pandemic, PXJ has published her article on Best Practices in Eye Care during Covid-19; among articles from John Hopkins medical system and Stanford medical school.
Dr. Vesna Cado is a member of DBA Curriculum Committee at International University of Monaco and its Experience ambassador for the doctoral program. She holds several certificates on medical team communication by Oxford Medical, accredited by CPD Healthcare and Faculty of Medical Leadership and Management. She is member of EPIC. Dr. Cado often lectures, writes and publishes blogs and articles on patient luxury experiences, communication in healthcare and digital transformation.