Renowned American Patient Experience Institute (PX) – The Beryl Institute gave “Sistina Oftalmologija” recognition for its contribution to patient care and creating their positive experiences. https://honoringhumanservice.com/we-are-all-the-patient-experience/
For many years now, this institute has been dedicated to improving the experience of patients through research work, as well as through creating human resources.
“The culture of creating positive experiences for patients is the fundamental model that represents the basis of ‘Sistina Oftalmologija’ work since its very beginning. We go beyond just excellent medical results and a solution for our patients’ problem. We care about the way we do it, to help them feel as much better as possible. They come to us stressed, with fear and uncertainty about the results of their examination. Therefore, we approach them with lots of attention and understanding for the circumstances of their problems, finding the adequate and individual solution, a solution relevant only for the patient itself and its needs.” – said Dr. Vesna Chado, CEO and creator of the philosophy for Patient Experience at “Sistina Oftalmologija”.
“Several years ago, we established the Patient Experience Office (Patient Experience Center), which is the first of its kind in the region and beyond. Through this Center, the hospital actively follows and applies the latest scientific knowledge and practices in health management. The team of professionals in the field of health management, communications, digital marketing and medicine, on a daily basis creates, proposes and implements strategies and programs coordinated with the clinical part of the hospital, thus creating a positive atmosphere and experiences for you, our patients. The result of our teamwork is a big family of our satisfied and loyal patients, which is expanding and growing every day. ” – added Dr. Vesna Chado.